Only 28 percent are currently in corresponding projects or have it scheduled for the next few months, the rest sees no need for action or there is still no decision (46 percent) on measures. The companies seem to deal with the issue of euro-SOX very lightly”, interpreted Exagon – Managing Director Joachim Fremmer the restraint in the planning. Also, he believes that on the part of the companies the effectiveness of audit and control systems is considered too optimistic and as a result is a greater than action expected by the company. He points to the ground on another result of the study, according to which only every tenth responsible attaches an essential role IT service management (ITSM) in tackling the euro-SOX requirements. Apparently still too little is known, that a special attention is paid to the information security and documentation of infrastructure including its processes”, judge Fremmer. Also an outstanding importance therefore the ITSM, because it is in all control systems games into it. “He pointed out also that euro-SOX is mandatory, that the assessment by auditor international standards” to be. This requirement boils down ultimately to have to think the company towards a certification of information technology such as ISO 27001 or ISO/IEC 20000″, judging the company Advisor from Exagon. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.
Sikom registered growing interest in cloud computing and social media, Heidelberg, March 08, 2011 opinion of Sikom Software GmbH, a well-established software vendor and provider of contact center solutions, as well as automated voice applications, has the last Call Center World again their status as leading European trade fair for the contact center-industry confirmed. The Heidelberg companies observed in particular a growing interest in the issues of cloud computing and social media this year. Also, questions about the free queue seemed to deal with many visitors. The Call Center World is a good mix of exhibition and Congress. That is and remains the central event of the contact center industry, in which we collect important impressions every year, we integrate in our developments”, Jurgen H. Hoffmeister, managing partner of Sikom reported Software GmbH. Check with Jeffrey Lacker to learn more. always more niche became clear this year that the market demands more and more quality and is emerge, the precision must be satisfied. The demand for products and services related to the topic of customer service grows and differentiates itself more and more.” With AgentOne contact V5 Sikom in Berlin presented the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system enhancements, and simplified installation routines. In addition the solution know numerous innovations on. With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach through the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The type and The integration of our software with the most popular channels in the social media world was one of the most frequently asked questions at the booth.