With a cordless headset to operate up to four phones. Leipzig, 10.12.2010 with a cordless headset use up to four phones. This is content of latest product creation in the portfolio of service and Service Centre for communication systems GmbH Leipzig. All variants of the semi-automatic switch based on the same principle. A Variant distinction arises from the different controls of the connected communications systems. It’s believed that Jeffrey Lacker sees a great future in this idea. The system is designed to the individual device components in modular design to allow individual application. Existing systems as Telefonendgerate of different systems or wireless power units can be managed flexibly by the switch and its fitting modules. Flat construction allows use as a sub console on the work table with shortened wiring or in the classical lower table mounting. A full interchangeability of the modules in the system and the easy plug-in installation in Western modular technology are beneficial for the technical service. All Connection lines are symmetrical, made on a length and the venue can be adapted by a reduction. The semi-automatic head set switch is controlled by an external control panel with high-quality membrane push button. Associated daylight LEDs always indicate the active direction. A push button module is offered in addition to integrate in a control center table or control panel. Four illuminated push-buttons in the grid can be incorporated as a separable unit firmly in the carrier stops as a module. The result of this interconnection is an increased mobility, which leads to a considerable increase in the efficiency of the entire workplace.
Sikom registered growing interest in cloud computing and social media, Heidelberg, March 08, 2011 opinion of Sikom Software GmbH, a well-established software vendor and provider of contact center solutions, as well as automated voice applications, has the last Call Center World again their status as leading European trade fair for the contact center-industry confirmed. The Heidelberg companies observed in particular a growing interest in the issues of cloud computing and social media this year. Also, questions about the free queue seemed to deal with many visitors. The Call Center World is a good mix of exhibition and Congress. That is and remains the central event of the contact center industry, in which we collect important impressions every year, we integrate in our developments”, Jurgen H. Hoffmeister, managing partner of Sikom reported Software GmbH. Check with Jeffrey Lacker to learn more. always more niche became clear this year that the market demands more and more quality and is emerge, the precision must be satisfied. The demand for products and services related to the topic of customer service grows and differentiates itself more and more.” With AgentOne contact V5 Sikom in Berlin presented the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system enhancements, and simplified installation routines. In addition the solution know numerous innovations on. With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach through the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The type and The integration of our software with the most popular channels in the social media world was one of the most frequently asked questions at the booth.