This way the other person will realize of which you gave importance him and then she listened to his point of view on that subject by which he is angry. 7.She enumerates the listened thing: When a person is angry begins by the part in which according to her she is right. Then you must enumerate the facts to him objectively to be able to reconstruct all the story and of that way to change the center to him of the anger. 8.No he has because to give the reason him, but he does not say either to him that he is mistaken. When somebody is very angry is very difficult to make change it of opinion.
But you can calm it with phrases like: " in place yours " would have done the same; or " I understand like you sents" , etc. 9.It secures a solution: If you do not know like helping that person, pregntele. If you know how to help she enumerates it the steps that must follow to solve the problem. If it sees that it is not in an suitable position to solve the problem it tries to look for aid. Dgale wants that it to help. Of that way the other person would notice that to you really you matter to him and who is arranged to help it. 10.It eliminates the following phrases: " If you calmed a little " " If you left hablar" me; " You are being irrazonable" " Exactly which is its problem? " These phrases which obtains are to exacerbate the problem and to intensify the wrath of the person who speaks to us.
To all this it is added, the suggestion, that if it observes that the person is uncontrollable the best thing than can do is to go away. The appropriate commentaries can be that it will find to which solves the problem to him and thus to be able to take off itself of the situation of which is not contributor. One remembers in addition, that if it deals with an angry person while he remains calm will be able to handle the situation. Really, it must be known how to manage the emotions, maintain the calm, be balance and to confront the situation with much serenity and optimism to leave ahead. basic *Referencia.: enplenitud.com Original author and source of the article.